Refund policy

All Hair Sales Are Final

Due to the nature of our products and for hygiene and safety reasons, all hair sales are final. We do not accept returns, refunds or cancellations on:

• Hair bundles
• Closures
• Frontals
• Bulk hair
• Wigs
• Wig accessories
• Wig caps
• Adhesives and bonding products
• Styling tools
  

Defective or Incorrect Orders

We take pride in providing high-quality products and carefully inspecting each order before shipment. If you receive an item that is defective, damaged or incorrect due to an error on our part, please contact us within 48 hours of delivery.

To initiate a claim, email alwayzjazzibeauty@gmail.com with:

• Your order number
• Clear photos of the item
• A description of the issue
  

Once your claim has been reviewed and approved, we may offer an exchange, store credit or another appropriate resolution at our discretion.

Important

Items that have been worn, installed, altered, washed, brushed, cut, colored or otherwise modified will not be eligible for exchange or store credit.

If you have any questions regarding our policies, please contact us before placing your order. We're happy to assist you.